IMPORTANT INFORMATION ABOUT DISCONTINUATION OF OWC.NET DIAL-UP AND EMAIL SERVICES
(HOSTING CUSTOMERS, PLEASE SCROLL TO THE END)


As of midnight, December 31, 2015,OWC.net will be discontinuing its Internet service line of business, in order to focus more on the computer product segments of the OWC family of businesses.

In order to provide ample time and assistance for a seamless transition of service, OWC.net is working with another Internet service provider (ISP), and transferred account service over to them as of November 24, 2015:

Internet Service, LLC
6350 Pine Street #23
North Branch, MN 55056
Toll Free: (877) 278-6051


Customers should experience little to no down time due to this transfer. There will be no need to update or change any settings or user credentials in order to access the Internet; service will continue to operate the same as before. (Note: if any Dial Up customers experience any issues using their current dial up phone number to access the Internet, they are asked to contact the Internet Service, LLC help line at (877) 278-6051).

What this means for customers:

Customers can still call OWC.net support through the end of the year, and will be able to access their OWC.net email until March 31st, 2016. If any assistance is needed in migrating, forwarding or downloading emails, OWC.net representatives will be happy to assist.

Customers will need to set up new payment terms with Internet Service, LLC representatives, who will be reaching out to customers once all account transition activities have been completed. At that time, Internet Service, LLC representatives will also assist customers in selecting and setting up new email addresses. Customers can also contact Internet Service, LLC at (877) 278-6051.

Any pre-paid credit card or cash payments extending to a date past the effective transfer date will have a pro-rated refund issued via the original payment method. These refunds will be processed no later than December 11th, 2015.

Important dates to remember:

November 24, 2015 Internet Services, LLC assumes access and provides authentication for Internet Access.

For any issues with authenticating or line conditions, customers can contact Internet Services, LLC for assistance.

December 1, 2015
Customers will hear from Internet Service, LLC to arrange their preferred payment methods.

All payments should be sent to:

Internet Service, LLC
6350 Pine Street #23
North Branch, MN 55056


December 11, 2015
OWC.net will process any applicable refunds for previously invoiced services.

OWC.net will provide assistance to customers in exporting/downloading/forward their @owc.net e-mail address.

March 31, 2016
All access to or forwarding from @owc.net addresses will be discontinued.

IMPORTANT INFORMATION ABOUT DISCONTINUATION OF OWC.NET HOSTING SERVICE

OWC.net is working with OWC Pro IT Services or OPIS (www.owcproit.com), to transfer over our hosting clients. We are working closely with OPIS to ensure a seamless transfer of your domain, website & email data. We will be reaching out to all Active Customers with additional information no later than 12/31/2015. Please note that we are NOT discontinuing service for our hosting clients on any particular date. You will be notified well in advance of any change by both OWC.net and OPIS. In addition to our reach outs, we will update this section.

For our OWC.net E-Mail Customers

You will continue to have free access to your E-Mail accounts until March 31, 2016. During this time, OWC.net Technical Support will be available to assist in downloading any E-Mail from our E-Mail platform to your local computer. On December 18, 2015, OWC.net processed prorated refunds for all monies received for paid service that extended into 2016. Effective 11:59 PM Central Standard Time on March 31, 2016, your access to your OWC.net email accounts will stop entirely.

OWC.net wishes to thank its customers for their business. In the coming weeks, additional emails will be coming with more information.

Regards,

The OWC.net Team
Small Business Personal